Not replying to my emails! OMG this has to be the worst customer support I have ever seen! I have been trying to email here for a week about a withdrawal I HAVENT received but they have not replied ! …. More
With their adverts often gracing television screens across the UK, many players will be familiar with the name of Foxy Casino. Because this brand is so well known, it’s hard to believe that the casino has actually only been on the scene since 2015, so is newer than many other big names out there. However, the brand Foxy was originally associated with Bingo, which was originally launched in 2005.
Foxy Casino is a site that offers hundreds of top games from top providers, with over 800 games to choose from, not just from the biggest, most well-known providers, but also smaller companies such as Thunder kick and Red Tiger Gaming. There are a host of slots, jackpot games, table games and a top class live casino offering the best Evolution Gaming products. This is new online casino that has pretty much everything.
The security and regulation at Foxy Casino is very tight and exactly what you would expect from a company that is owned by the Cassava group. The casino itself is licensed and regulated by the top European governing bodies, the Gibraltar Gambling Commission as well as the Gibraltar Betting and Gaming association and the UK Gambling Commission, so they are very well regulated.
On top of this, they are a site that is eCOGRA certified, which means that all games and the RNG has been tested and is regularly tested by third party technology to make sure that every game available on the site is totally fair and you cannot be a victim of tampered or rigged slots.
Aside from regulations, the security is also spot on. It uses the latest versions of SSL encryption technology, in order to ensure that all your sensitive personal and financial details, including passwords, are completely safe and protected. So, you rest safe in the knowledge that your details are safe from the prying eyes of outside parties.
Furthermore, this is a casino that has been endorsed for it responsible gambling by top authorities such as GambleAware and GamCare. The casino has employed technology and filters to ensure that no underage persons can access the games.
The Customer Support department at Foxy Casino offers a couple of ways in which to contact them should you require any assistance. Firstly, and this is the more immediate option, is the support phone numbers. The site currently offers a 0800 number, which is Freephone in the UK, although this could be a little costly if you are phoning from outside the UK.
Also, it is only open between 10am until 6pm on weekdays, so it isn’t the 24-hour support that some casinos offer. As well as this, you can contact the agents via email on [email protected] Obviously this isn’t an immediate response, and you may be left waiting several hours before receiving a response. As of yet it doesn’t offer live chat or 24 hour support, so this could be improved. However, when contacted, the agents were helpful, knowledgeable and professional and provided a good service.
If you have a more common query, then you could check out the FAQ section. This isn’t as vast as some competitors FAQ sections, but it does offer answers to the most common queries regarding registration and log in, banking and deposits as well as queries on legislation and responsible gambling. It is definitely worth a look before contacting support if you have a question regarding these matters.
Overall I wouldn’t recommend this site to anyone because should you have a problem you should know that they in no way value or treat their customers with any respect.
I only joined a couple of weeks ago and have spent over £1000 on the slots with very little pay out i would say i have won about £80 would not recommend this site if you like to win
Another scammy casino. How is even possible to spin 30 times without winning even £0,01?
Numerous pleasurable in addition to and also reward. Really love taking part in!
That is just one of many experienced casino. Everyone loves every time they provide bonuss income, while you create downpayment, thats pleasant along with lovely.
We have picked up several times in addition to your money outside method has been quick. I wish people you retrieve the cash choices.
Always be a superior expertise as of this internet casino great presents along with superior consumer need to boot. Extremely easy income deals I would passionately recommend all of them
Lots of fun and it does reward. Really love playing!
I have won a few times and the cash out process has been quick. I wish you you bring back the money choices.
This online casino has always been professional, and fast to respond to any questions that arise. I have referred several friends and families
I received my payout today it only took 4 days no complaints it is a fun casino site with good games I would recommend it to anyone wanting to have a little fun
This site is a great resource for everything online casinos. Their reviews are helpful and they keep the blog up to date. Definitely one of my go to resources for tips and news about online casinos.
CUSTOMER SERVICES IS NON EXISTENT
Delays in conversion despite the attempts of brother Claudio and every time the problem looked and I am because of the delay lost all the money and I will change the casino